National Privacy Policy

At National Casino, we take your privacy seriously and are committed to protecting the personal data you share with us. This National Casino privacy policy explains what information we collect, how we use it, and the choices you have regarding your data when you play with us, whether through national casino login on desktop or via the national app.

Information We Collect

When you register for a national login or use our platform, we collect several categories of information to provide you with a safe and personalised gaming experience. Our team at National Casino gathers data necessary to verify your identity, process transactions, and comply with our Curaçao gaming licence.

• We collect registration details such as your name, date of birth, address, email, and phone number
• We record financial information, including deposit and withdrawal history tied to your national deposit and national withdrawal activity
• We track gameplay data, including slots, live casino, and sportsbook activity
• We store technical information such as IP address, device type, and browser data
• We retain communication records from live chat, email, and support tickets

How We Use Your Data

Here at National, we use the information collected to operate our services effectively and to meet our legal and regulatory obligations. Our National Casino platform processes your data for purposes including account verification, fraud prevention, and delivering promotions such as a national casino bonus or national casino no deposit bonus offer.

• We use your data to verify your identity and prevent fraudulent activity
• We process your transactions securely across all supported payment methods
• We personalise your experience, including VIP rewards and a national bonus code offer when applicable
• We send service-related communications and, where you consent, marketing messages about a national promo code or national free spins
• We analyse data to improve our website, national app, and overall platform performance

Legal Basis for Processing

Our National Casino relies on several legal grounds to process your personal data, including the performance of our contract with you, compliance with our licensing obligations under Antillephone N.V., and our legitimate interest in preventing fraud and improving our services. Where required, we obtain your explicit consent, particularly for marketing communications related to bonus codes for National Casino or other promotional content.

Cookies and Tracking Technologies

We at National Casino use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse traffic patterns. Our Cookie Policy, available separately, provides further detail on the categories of cookies we deploy across National Casino login pages and our broader platform.

Sharing Your Information

We do not sell your personal data to third parties. However, our National Casino platform may share information with trusted partners necessary to operate our services, including:

• We share data with payment processors to facilitate deposits and withdrawals
• We work with identity verification providers to confirm your age and identity
• We cooperate with regulatory authorities, including our licensor Antillephone N.V., when legally required
• We engage service providers who support our IT infrastructure, customer support, and marketing operations
• We may disclose information to prevent fraud, money laundering, or other unlawful activity

Data Retention

Our National Casino retains your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with anti-money laundering regulations and tax reporting requirements. If your account becomes dormant, as defined in our terms, we may apply a monthly maintenance fee while retaining your data in accordance with applicable law. Once retention periods expire, we securely delete or anonymise your information.

Your Rights

We respect your rights regarding the personal data we hold. Depending on your jurisdiction, you may exercise the following rights by contacting our support team:

• You have the right to access the personal data we hold about you
• You can request correction of inaccurate or incomplete information
• You may ask us to delete your data, subject to our legal retention obligations
• You can object to or restrict certain types of data processing
• You have the right to withdraw consent for marketing communications at any time
• You may request a copy of your data in a portable format

To exercise any of these rights, please contact us at support@National Casino.com or through our complaints channel at complaints@National Casino.com. Our customer support team is available 24/7 via live chat to assist with privacy-related requests.

Data Security

We implement industry-standard technical and organisational measures to protect your data from unauthorised access, loss, or misuse. Our National Casino platform uses encryption technology for sensitive transactions, and we regularly review our security protocols to safeguard information shared during national deposit and national withdrawal processes.

International Data Transfers

As our services are available across multiple regions, including Canada, Australia, New Zealand, and various European markets, we may transfer your data internationally. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

Restricted Jurisdictions

We do not knowingly collect or process personal data from individuals residing in jurisdictions where our services are restricted, including but not limited to the United States, United Kingdom, and other listed territories. If you access our platform from a restricted location, we reserve the right to suspend your account and limit data processing accordingly.

Children's Privacy

Our National Casino services are intended exclusively for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and we take immediate action to delete any such information if discovered.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of our national casino services, including national casino app and website access, constitutes acceptance of any revisions.

Contact Us

If you have questions about how we handle your personal data, please reach out to our support team at support@National Casino.com, or submit a formal complaint to complaints@National Casino.com. Our live chat support is available around the clock to address any privacy concerns regarding your National Casino account.